All new ITIL Service Desk Solution delivers unparalleled levels of customizability and configurability that significantly increases productivity.
TAMPA, Fla. September 13th, 2010 – Layton Technology, Inc. today announced the release of Layton ServiceDesk™ an all new ITIL web based help desk system; the result of a 20 month development effort, the longest in the Company’s history. Layton Service Desk replaces HelpBox™, which Layton Technology marketed since 2004 and is currently installed in over 5,000 major organizations around the world.
Built from the ground up, Layton Service Desk utilizes cutting edge Web 2.0 technology – Microsoft Corporation’s ASP.net application framework – and AJAX (Asynchronous JavaScript and XML) development techniques.
Layton Service Desk help desk software runs under Windows and can be used by all major browsers on any operating system including mobile devices.
Compared with its predecessor, Layton Service Desk provides a level of functionality that is a quantum leap forward. It is more configurable and more scalable.
Layton Service Desk offers an unparalleled level of customizability that makes it an ideal solution for organizations of all types and sizes – those that manage internal users, support external companies or by those that offer a product or service. The application can also be customized to suit the customer’s corporate look and feel. In addition, Layton Service Desk has an enhanced level of ease of use, speed, reliability, and security.
Layton Service Desk has hundreds of new features, with ITIL (Information Technology Infrastructure Library) Problem Management and Change Management at the top of the lengthy list.
“Layton Service Desk continues our tradition of offering robust software solutions that augment IT productivity at a cost-effective price,” said Glenn Powell, Director of Layton Technology “A cost-effective price is a savings of 30 to 40 percent versus the competition. There’s no question that Layton ServiceDesk’s price-performance proposition is formidable.”
Layton Service Desk customers do not incur additional costs for individual modules as all modules come standard out of the box. In addition to ITIL Problem and Change Management, other modules include Costing, Reporting, Knowledge Base, Service Level Agreements and Incident Management. Installation is fast and easy.
Layton Service Desk also provides asset management through Layton’s own AuditWizard™ product. The combination of Layton Service Desk and AuditWizard allows companies to manage assets and maintain a service history of IT assets such as service requests, problems or changes logged against the asset. All hardware and software information, including software licensing, is managed on the enterprise network.
Layton Service Desk is now available as free trial download.
About Layton Technology, Inc
Layton Technology, Inc. is a developer of network inventory, web-based help desk and PC security software solutions that facilitate management and maximize the efficiency of the IT function in companies of all sizes - multi-national corporations to small businesses. Founded in 1997, Layton Technology is privately held with its headquarters in Tampa, Fl. and has offices around the world to support its prestigious customer base, which exceeds 10,000. For more information, call (813) 319-1390 or visit www.laytontechnology.com
Layton ServiceDesk, HelpBox and AuditWizard are trademarks of Layton Technology, Inc. The Layton Technology logo is a registered trademark of Layton Technology, Inc. All other product names are the property of their respective owners.
