HelpBox - Features

HelpBox™

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HelpBox Features

HelpBox includes a number of options as standard usually associated only with much more expensive Help Desk solutions. No complicated pricing structure or extra pricing for additional modules. Here are just some of the features included with HelpBox:

Automatic escalation of calls and color coding of different escalation levels allow an 'at a glance' appraisal of how well Service Level Agreements are being met

Highly configurable, using drag and drop screen designer.

Additional fields can be added to the database schema and then dropped on to the forms as required. Use picklists to limit the values that can be selected by your end-users.

Integrated link to AuditWizard™ allows PC inventory to be viewed from within HelpBox™.

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