The benefits are numerous:

 The ability to schedule work by priority

 Assign different jobs to different technicians

 To be able to notify the end user when work is scheduled and when the work is finished

 The software takes the burden off of the techs to have to log in every incident and puts the requesting into the end users hands

 Flexibility! Flexibility! Flexibility! The software has been growing with me, I can make it do what I want, and if I can't I can put in a request and soon enough the ability is there

 I can gather more information from the end user than I have ever been able to before

 I am able to access HelpBox from any location I am at using the web interface

 With the software I am able to customize and generate numerous reports on all aspects of the end users request and also the ever growing data base that is built up every day.

 A great plus is to be able to build a solution base on the fly

 One of the best features that has been built into the software is the by site assignment, Our school district has seven schools with seven school techs at each location, by setting auto assignment by location all techs receive there schools request without me having to manually assign them

 Layton has provided me with the best support that I have ever experienced.

I have been in the technology field for 10 years, first building PCs then Building networks and now with the school system engineering and administering there nine location WAN. Through my years one of the biggest headaches in regards to technology was the support, the waiting on the phone, the “sorry wrong department”, the lack of knowledge of their product. Layton Technology has renewed my faith in support: Courteous, Timely, Knowledgeable, Friendly, Flexible

...And a real passion for what they do

I have been praising the HelpBox product to anyone who will listen to me. I have an outside source come and help me with networking issues from time to time and I have shown him the product, They do a lot of work with schools and he has mentioned the product to other schools. Currently I have one user set up as a guest account so that other schools that may want to check out the software can log in and take a look around.

Doug Hall, Senior Technology Specialist, Marshfield Public School
 

The web browser based aspect of this software has made implementation very easy. Our end users are more satisfied with our support. We haven't needed very much support, and what we have needed has been good.

Tom Hirsch, Director Information Systems, Maharishi University of Management
 

When I started with CMC they had AuditWizard in place already.  My goal was to create a more efficient helpdesk system than what was currently being used.   HelpBox was ideal because it incorporated the audits from AuditWizard for asset information and was very inexpensive. 

We have been very happy with the results. The users are using it much more than they did the old system.  They now have the ability to go through self service and find answers to common questions. Tracking and reporting is a breeze.  The support from Layton has been great.  Any problems that I called in with  have been addressed and resolved in a timely and courteous manner.

Barbara Schiller, CMC Electronics Corp

I was looking for a Helpdesk solution that was easy to use but with ability to build the Helpdesk solution for our particular needs and more importantly within budget constraints. The HelpBox solution from Layton Technology gave us all that and more.

The technical guys from Layton Technology listened to what we wanted and needed and helped us to achieve that and in some cases added things that we had not thought about.

This is definitely a value for money product something that is very rare in the Helpdesk software arena.

Gary Dodge, IT Infrastructure Manager, Metropolitan Housing Association Group Ltd

"HelpBox increased our billing up from 71% to 86% and significantly reduced wasted time by as much 36%, streamlining processes and reducing double and triple data entry. This resulted in an overall increase in productivity and higher customer satisfaction, which ultimately increased our sales and customer retention.

HelpBox was a very positive turning point for our business. The cost to implement HelpBox was not just great value but insignificant when I consider the savings made and the amount of new business it generated. It not only streamlined our business but customer turnover was almost totally eliminated”

Review the complete success story here.

Jamie Warner, eNerds PTY LTD