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 HelpBox™ is a helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime.
Some Key advantages include:
- Multi-user access from anywhere with Web access
- Search solution knowledge base for troubleshooting
- Full E-Mail integration between end user to IT tech and tech to tech regarding requests, alerts, assignments and escalations (also works with Exchange)
- Multiple request forms for different departmental uses (such as Helpdesk, HR, Billing, etc.)
- Customizable assignments of requests to technicians based on skills and work load
- Integration of Active Directory to import end-users
- Auto templates with solutions for notes and communication
- Task scheduling
- Notification banner (white board announcements)
- Customizable screens (forms), fields and reports
- File Attachments to requests (such as screen shots)
- Customizable escalation process using color coding and auto assignment
- Comprehensive statistical and user-defined reporting (including history from any field)
- Fully scaleable (Access or SQL Server databases)
- Links dynamically to AuditWizard™ database, identify assets against End Users and show all inventory information as held by AuditWizard™
- Simple to install and intuitive to use and much more...
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