Our web enabled Help Desk software was developed to be intuitive and easy to use. It is highly configurable ensuring the flexibility to meet any IT support requirement. Being a web based Help Desk software application it enables support analysts to connect to the system from any location whilst end users can submit and progress faults or other requests.

HelpBox™ can link seamlessly to AuditWizard™ thus providing immediate access to a Company's asset inventory or audited PC's. A choice of two databases, Microsoft Access and SQL Server, provides a very scaleable solution.

A Key Benefit of HelpBox™ Web Enabled Help Desk Software
A key advantage of HelpBox™, apart from the Internet technology, is the cost. There is no complicated pricing structure or cost per system user - just one price per database option!

The following key features make HelpBox™ a versatile, simple to use, Web enabled Help Desk software application:

• End User access to log and progress requests (if required)
• Self Service for End Users (if required)
• Multi user access from anywhere with Web access
• Asset inventory details provided through AuditWizard
• User defined screens, views and processes
• Drag and drop technology for screen design
• Escalation process using color coding & auto assignment
• Automatic assignment using skills and/or work load
• Email notification for requests, assignment and escalation
• Actions or task scheduling
• Multiple/flexible Service Level Agreements
• Solutions Base using hierarchical structure
• Flexible working hours and analyst availability
• History of open and closed calls by every criteria
• Sort option on all Request List Views
• Audit trail of changes
• User defined Reporting
• Import user details and Export facilities for Reports
• Database options: Microsoft Access or SQL Server
• Simple to install and intuitive to use And much more...