Layton Support - User contributions [en]

Main Page

2012-08-15T19:35:43Z

Dellis:

__NOTOC__
<table width="1000" border="0">
<tr>
<td width="70%" valign="top">
{| border="0" width="550" height="2000" align="left"
|
==== Welcome to the Layton Technology Wiki Support Portal ====
<br/>
You will find everything you need in our new Wiki Support Portal, be it user guides, release notes, access to the user forums or the secure customer area to download the latest product updates, it's all here in one convenient place.
<br/><br/>
We welcome all our registered users to take advantage of our community portal and to use the features of Wiki to make any changes you feel will help contribute to making our documentation better.
<br/><br/>
Over the coming months we will be adding more and more information and support documentation to this site. Please remember to bookmark this page.
<br/><br/>
<br/><br/>
[[File:black_line.png]]
<br/><br/>
<table width="600" border="1" cellspacing="0" cellpadding="2">
<tr bgcolor="#E2E2E2">
<th width="200" scope="col">Product</th>
<th width="200" scope="col">Current Version</th>
<th width="200" scope="col">Release Date</th>
</tr>
<tr>
<td width="200">Layton ServiceDesk</td>
<td width="200">[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|6.3.6]]</td>
<td width="200">31 July 2012</td>
</tr>
<tr>
<td width="200">AuditWizard</td>
<td width="200">[[AuditWizard™ - Release Notes - AuditWizard 8.3.4|8.3.4]]</td>
<td width="200">15 May 2012</td>
</tr>
<tr>
<td width="200">DeviceShield</td>
<td width="200">3.3</td>
<td width="200">Pre-2010</td>
</tr>
<tr>
<td width="200">HelpBox</td>
<td width="200">5.0.5</td>
<td width="200">Pre-2010</td>
</tr>
</table><br/>
[[File:btn_download_up.png |link=http://www.laytontechnology.com/download-layton-technology-software.html |center|Download a Trial]]
|}
</td>
<td width="30%" valign="top">
<h4 align="left"><u>Online User Guides</u></h4>
[[File:Lsd_app_icon.png]]  '''[[User Guide for Layton ServiceDesk™|Layton ServiceDesk]]™'''
<br><br>
[[File:Aw_app_icon.png]]  '''[[User Guide for AuditWizard|AuditWizard]]™'''
<br>
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  Other Products
|-
|
*[[User Guide for DeviceShield|DeviceShield™]]
*[[User Guide for HelpBox|HelpBox™]]
|
|}<br>
{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>General Support</u></h4>
| height="26" align="left" | [http://www.laytontechnology.com/index.php?Itemid=94 Customer Support Login]
|-
| height="26" align="left" | [http://www.laytontechnology.com/support/software-support-documentation.html Documentation]
|-
| height="26" align="left" | [http://forum.laytontechnology.com/index.php User Forum]
|
|}
<br/>
{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>Release Notes</u></h4>
| height="26" width="100 align="left" | [[Layton ServiceDesk™: Release Notes|Layton ServiceDesk]]
|-
| height="26" width="100 align="left" | [[AuditWizard™ - Release Notes|AuditWizard]]
|-
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  Other Products
|-
|
*[[DeviceShield™: Release Notes|DeviceShield]]
*[[HelpBox™: Release Notes|HelpBox]]
|
|}
</td>
</tr>
</table>

AuditWizard - Release Notes - AuditWizard 8.3.4

2012-08-15T19:34:49Z

Dellis: Created page with "<p align="right">link=AuditWizard™ - Release Notes <u>Back to List</u></p> =Upgrading= Run the 8.3.4 update on th..."

<p align="right">[[File:btn_back_up.png|link=AuditWizard™ - Release Notes]] [[AuditWizard™ - Release Notes|<u>Back to List</u>]]</p>
=Upgrading=
Run the 8.3.4 update on the computer where you have AuditWizard installed and follow the prompts. Once the update is completed, you must rebuild and re-deploy the Scanner and Agent (if you are using it) as they have been updated.

'''Notes:'''

*You must be using AuditWizard v8.3.0 or higher to upgrade using the update executable patch. If you are running an earlier version of AuditWizard please [http://www.laytontechnology.com/contact-layton-technology.html contact your local Layton Technology office] to obtain the necessary upgrade instructions from earlier versions.
*Do not uninstall AuditWizard prior to upgrading.
*To download the patch you can log into the [http://www.laytontechnology.com/index.php?Itemid=94 customer support area] on our website.

=Changes=
*398 Deploy Via MSI Package
*435 AlertMonitor sending multiple email alerts, one for each alert-triggering action
*595 Discovery Overwrites Manually Entered Data
*662 Feature Request Audit Processor Type (32-Bit, 64-Bit)
*910 Custom Report Error - Too Many Items
*966 Feature Request: Audit off-site SNMP devices
*1011 Auditing Hardware Items not properly observing selections
*1049 Alert Monitor Error when clicking Text
*1106 Dashboard not Counting Correctly
*1129 AuditAgent not collecting all hardware information
*1149 Extra File Created by Scanner
*1151 Registry Key Not Created or Updated on XP
*1159 Application Licensing export long software names to Excel fails
*1208 SFTP audit upload failure
*1277 Feature Request: Audit operating system and application data separately
*1281 Audit Now ADF file size growing with subsequent Audit Now's

Main Page

2012-08-15T18:38:29Z

Dellis: /* Welcome to the Layton Technology Wiki Support Portal */

__NOTOC__
<table width="1000" border="0">
<tr>
<td width="70%" valign="top">
{| border="0" width="550" height="2000" align="left"
|
==== Welcome to the Layton Technology Wiki Support Portal ====
<br/>
You will find everything you need in our new Wiki Support Portal, be it user guides, release notes, access to the user forums or the secure customer area to download the latest product updates, it's all here in one convenient place.
<br/><br/>
We welcome all our registered users to take advantage of our community portal and to use the features of Wiki to make any changes you feel will help contribute to making our documentation better.
<br/><br/>
Over the coming months we will be adding more and more information and support documentation to this site. Please remember to bookmark this page.
<br/><br/>
<br/><br/>
[[File:black_line.png]]
<br/><br/>
<table width="600" border="1" cellspacing="0" cellpadding="2">
<tr bgcolor="#E2E2E2">
<th width="200" scope="col">Product</th>
<th width="200" scope="col">Current Version</th>
<th width="200" scope="col">Release Date</th>
</tr>
<tr>
<td width="200">Layton ServiceDesk</td>
<td width="200">[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|6.3.6]]</td>
<td width="200">31 July 2012</td>
</tr>
<tr>
<td width="200">AuditWizard</td>
<td width="200">[[AuditWizard™ - Release Notes - AuditWizard 8.3.1|8.3.1]]</td>
<td width="200">19 May 2011</td>
</tr>
<tr>
<td width="200">DeviceShield</td>
<td width="200">3.3</td>
<td width="200">Pre-2010</td>
</tr>
<tr>
<td width="200">HelpBox</td>
<td width="200">5.0.5</td>
<td width="200">Pre-2010</td>
</tr>
</table><br/>
[[File:btn_download_up.png |link=http://www.laytontechnology.com/download-layton-technology-software.html |center|Download a Trial]]
|}
</td>
<td width="30%" valign="top">
<h4 align="left"><u>Online User Guides</u></h4>
[[File:Lsd_app_icon.png]]  '''[[User Guide for Layton ServiceDesk™|Layton ServiceDesk]]™'''
<br><br>
[[File:Aw_app_icon.png]]  '''[[User Guide for AuditWizard|AuditWizard]]™'''
<br>
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  Other Products
|-
|
*[[User Guide for DeviceShield|DeviceShield™]]
*[[User Guide for HelpBox|HelpBox™]]
|
|}<br>
{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>General Support</u></h4>
| height="26" align="left" | [http://www.laytontechnology.com/index.php?Itemid=94 Customer Support Login]
|-
| height="26" align="left" | [http://www.laytontechnology.com/support/software-support-documentation.html Documentation]
|-
| height="26" align="left" | [http://forum.laytontechnology.com/index.php User Forum]
|
|}
<br/>
{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>Release Notes</u></h4>
| height="26" width="100 align="left" | [[Layton ServiceDesk™: Release Notes|Layton ServiceDesk]]
|-
| height="26" width="100 align="left" | [[AuditWizard™ - Release Notes|AuditWizard]]
|-
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  Other Products
|-
|
*[[DeviceShield™: Release Notes|DeviceShield]]
*[[HelpBox™: Release Notes|HelpBox]]
|
|}
</td>
</tr>
</table>

Main Page

2012-08-15T18:24:17Z

Dellis:

__NOTOC__
<table width="1000" border="0">
<tr>
<td width="70%" valign="top">
{| border="0" width="550" height="2000" align="left"
|
==== Welcome to the Layton Technology Wiki Support Portal ====
<br/>
You will find everything you need in our new Wiki Support Portal, be it user guides, release notes, access to the user forums or the secure customer area to download the latest product updates, it's all here in one convenient place.
<br/><br/>
We welcome all our registered users to take advantage of our community portal and to use the features of Wiki to make any changes you feel will help contribute to making our documentation better.
<br/><br/>
Over the coming months we will be adding more and more information and support documentation to this site. Please remember to bookmark this page.
<br/><br/>
Doug Ellis,<br/>
Layton Technology, Inc.
<br/><br/>
[[File:black_line.png]]
<br/><br/>
<table width="600" border="1" cellspacing="0" cellpadding="2">
<tr bgcolor="#E2E2E2">
<th width="200" scope="col">Product</th>
<th width="200" scope="col">Current Version</th>
<th width="200" scope="col">Release Date</th>
</tr>
<tr>
<td width="200">Layton ServiceDesk</td>
<td width="200">[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|6.3.6]]</td>
<td width="200">31 July 2012</td>
</tr>
<tr>
<td width="200">AuditWizard</td>
<td width="200">[[AuditWizard™ - Release Notes - AuditWizard 8.3.1|8.3.1]]</td>
<td width="200">19 May 2011</td>
</tr>
<tr>
<td width="200">DeviceShield</td>
<td width="200">3.3</td>
<td width="200">Pre-2010</td>
</tr>
<tr>
<td width="200">HelpBox</td>
<td width="200">5.0.5</td>
<td width="200">Pre-2010</td>
</tr>
</table><br/>
[[File:btn_download_up.png |link=http://www.laytontechnology.com/download-layton-technology-software.html |center|Download a Trial]]
|}
</td>
<td width="30%" valign="top">
<h4 align="left"><u>Online User Guides</u></h4>
[[File:Lsd_app_icon.png]]  '''[[User Guide for Layton ServiceDesk™|Layton ServiceDesk]]™'''
<br><br>
[[File:Aw_app_icon.png]]  '''[[User Guide for AuditWizard|AuditWizard]]™'''
<br>
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  Other Products
|-
|
*[[User Guide for DeviceShield|DeviceShield™]]
*[[User Guide for HelpBox|HelpBox™]]
|
|}<br>
{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>General Support</u></h4>
| height="26" align="left" | [http://www.laytontechnology.com/index.php?Itemid=94 Customer Support Login]
|-
| height="26" align="left" | [http://www.laytontechnology.com/support/software-support-documentation.html Documentation]
|-
| height="26" align="left" | [http://forum.laytontechnology.com/index.php User Forum]
|
|}
<br/>
{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>Release Notes</u></h4>
| height="26" width="100 align="left" | [[Layton ServiceDesk™: Release Notes|Layton ServiceDesk]]
|-
| height="26" width="100 align="left" | [[AuditWizard™ - Release Notes|AuditWizard]]
|-
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  Other Products
|-
|
*[[DeviceShield™: Release Notes|DeviceShield]]
*[[HelpBox™: Release Notes|HelpBox]]
|
|}
</td>
</tr>
</table>

Layton ServiceDesk - Release Notes - Version 6.3.6

2012-08-15T17:45:01Z

Dellis: Created page with "<p align="right">link=Layton ServiceDesk™ - Release Notes <u>Back to List</u></p> =Upgrading= ServiceDes..."

<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Release Notes]] [[Layton ServiceDesk™ - Release Notes|<u>Back to List</u>]]</p>
=Upgrading=
ServiceDesk v6.3.6 is a minor release of the product. This version introduces several bug fixes and new features to the program. The upgrade can be applied to any version of 6.2.0 or greater. Back up your database, stop the IIS Admin service, and run the upgrade installer '''lsd636_upgrade.exe'''. Once complete, the browser cache must be cleared for proper page display.

=Changes=
*830 Increase File-Size Limit for Document Manager
*864 Solution Page Not Fully Displayed in Safari and Chrome
*1047 Feature Request: Add task templates to change request types
*1050 Request Search auto-populates site after selecting end-user
*1060 Chrome rendering mini-tables in Problem/Change tabs
*1077 Email keyword improvement
*1116 Default Analyst Group improperly applying (None) setting
*1117 Incoming email line breaks lost
*1164 Feature Request: Request class auto-assignment
*1168 Firefox 10 error after login - Input string was not in a correct format
*1171 LDAP filter fails to save in large AD
*1177 Charts on Dashboard Display Without Data Until You Change the Filter
*1179 End user form refresh after selecting request type clears site
*1194 Dbo.businessrulesel.sys_brsel_value datatype restricting large strings
*1204 Cannot View AuditWizard asset child locations in end user usual site
*1210 Banner multiplies when logged out and logging back in
*1214 Emails with subjects >100 characters long do not become comments
*1244 Unable to apply comment to Problem or Change after upgrade to 6.3.5
*1257 Feature Request: Option to automatically apply CAB group to change, removing the Yes/No prompt
*1258 Feature Request: Option to add predefined CAB groups to change types
*1259 Feature Request: Export field data to XML file
*1261 Feature Request: Improve adding task templates to request types
*1266 Feature Request: Apply Owned By Default request setting to requests created by end users
*1267 Incoming emails being logged with datetime from email timestamp instead of server time
*1269 Feature Request: Save WebDAV settings if another email protocol is selected
*1274 LDAP auto imported analyst unable to view RLV, problems, changes, tasks
*1283 Switching from WebDAV to SMTP/POP3 and back to WebDAV results in email failure
*1284 Index was out of range. Must be non-negative and less than the size of the collection
*1295 Failed to upgrade database: The constraint 'PK__company__4363F47912FDD1B2' is being referenced by table 'requesttemplate', foreign key constraint 'FK_requesttemplate_company'. Could not drop constraint.
*1305 Request Form will not save the "Assigned to Analyst Group" field data when there is no "Assigned to Analyst" entered
*1306 Feature Request: Data import from text file
*1309 Analyst Group Analysts not saving settings

Layton ServiceDesk - Installation - New Installation

2010-07-06T16:26:26Z

Dellis:

== Installation ==

HelpBox is a 100% Web based application running under Microsoft Internet Information Server (IIS) version 6 or newer. As such the minimum PC configuration is constrained by the requirements of IIS rather than by HelpBox.

=== IIS Server - Minimum Requirements ===

*'''IIS''' - HelpBox requires a Microsoft IIS server running version 6 or 7.
*'''SQL Server''' - 2005 or 2008
*'''HDD''' - 1GB (For program and database)
*'''CPU''' - Dual Core 2.5 GHZ
*'''Memory''' - 4GB
'''Note''' - SMTP services will need to be installed for email delivery.

=== Clients ===

*Internet Explorer version 7, Firefox version 3, Chrome version 5 , Safari version 5.

== Install Steps ==

=== Step 1 ===
Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation.

'''Note''': You may need to stop your IIS Services first in order to get a successful installation. Then re-start all IIS Services when installation is completed to access the application.

=== Step 2 ===
The web site '''LaytonServiceDesk''' will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended.

<center>[[File:Install1.png]]
<br/>
'''Select Install Address'''</center>
<br/>

=== Step 3 ===
During the installation you will be prompted to '''Connect''' to the SQL Server to create the database for the '''Layton ServiceDesk™''' application. Specify the SQL Server Name which may also include the database instance (ex:ServerName\SQL2008) and then click '''“Connect”'''. You will need to select the authentication method to connect to your SQL server and may need to provide an authenticated admin account for connection.

<center>[[File:Install2.png]]
<br/>
'''SQL Database Connection'''</center>
<br/>

=== Step 4 ===
Then for the DB Path click the “Find” button to locate the master db path. Now click the “Install” button to create a new LaytonServiceDesk database. Once finished, click “OK” and then “Close”.

<center>[[File:Install3.png]]
<br/>
'''SQL Database Creation'''</center>
<br/>

=== Step 5===
You can now access the '''Layton ServiceDesk™''' system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address '''http://localhost/LaytonServiceDesk/login.aspx''' where '''“localhost”''' is the name of your server. The default '''Analyst''' login is '''“Admin”''' with the password '''“mib”'''.

'''Note''': It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten.

Layton ServiceDesk - Installation - New Installation

2010-07-06T16:25:08Z

Dellis:

== Installation ==

HelpBox is a 100% Web based application running under Microsoft Internet Information Server (IIS) version 6 or newer. As such the minimum PC configuration is constrained by the requirements of IIS rather than by HelpBox.

=== IIS Server - Minimum Requirements ===

*'''IIS''' - HelpBox requires a Microsoft IIS server running version 6 or 7.
*'''SQL Server''' - 2005 or 2008
*'''HDD''' - 1GB (For program and database)
*'''CPU''' - Dual Core 2.5 GHZ
*'''Memory''' - 4GB
'''Note''' - SMTP services will need to be installed for email delivery.

=== Clients ===

*Internet Explorer version 7, Firefox version 3, Chrome version 5 , Safari version 5.

== Install Steps ==

=== Step 1 ===
Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation.

'''Note''': You may need to stop your IIS Services first in order to get a successful installation. Then re-start all IIS Services when installation is completed to access the application.

=== Step 2 ===
The web site '''LaytonServiceDesk''' will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended.

<center>[[File:Install1.png]]
<br/>
'''Select Install Address'''</center>
<br/>

=== Step 3 ===
During the installation you will be prompted to '''Connect''' to the SQL Server to create the database for the '''Layton ServiceDesk™''' application. Specify the SQL Server Name which may also include the database instance (ex:ServerName\SQL2008) and then click '''“Connect”'''. You will need to select the authentication method to connect to your SQL server and may need to provide an authenticated admin account for connection.

<center>[[File:Install2.png]]
<br/>
'''SQL Database Creation'''</center>
<br/>

=== Step 4 ===
Then for the DB Path click the “Find” button to locate the master db path. Now click the “Install” button to create a new LaytonServiceDesk database. Once finished, click “OK” and then “Close”.

<center>[[File:Install2.png]]
<br/>
'''SQL Database Creation'''</center>
<br/>

=== Step 5===
You can now access the '''Layton ServiceDesk™''' system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address '''http://localhost/LaytonServiceDesk/login.aspx''' where '''“localhost”''' is the name of your server. The default '''Analyst''' login is '''“Admin”''' with the password '''“mib”'''.

'''Note''': It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten.

Layton ServiceDesk - Installation - New Installation

2010-07-06T16:03:16Z

Dellis:

Main Page

2010-07-06T13:53:46Z

Dellis:

<table width="1000" border="0">
<tr>
<td width="70%" valign="top">
__NOTOC__
{| border="0" width="550" height="2000" align="left"
|
==== Welcome to the Layton Technology Wiki Support Portal ====
<br/>
You will find everything you need in our new Wiki Support Portal for your product, be that User guides, User Forums, Release Notes or access to our Secure Customer Area to download the latest product updates, it's all here in one convenient place. Remember to bookmark this page and save it to your favorites.
<br/><br/>
We welcome all our registered users to take advantage of our community portal and to use the features of Wiki to make any changes you feel will help contribute to making our documentation better.
<br/><br/>
Over the coming months we will be adding more and more information and support documentation to this site.
<br/><br/>
Doug Ellis,<br/>
Layton Technology
<br/><br/>
[[File:black_line.png]]
<br/><br/><br/>
[[File:button.png |link=http://www.laytontechnology.com/download-layton-technology-software.html |center|Download a Trial]]
|}
</td>
<td width="30%">
{| border="0" class="collapsible collapsed"
|
<h4 align="left"><u>User Guides</u></h4>
<i><h6 align="left">Click ( + ) sign to expand.</h6></i>
{| border="0"
! height="26" align="left" |  [[User Guide for Layton ServiceDesk|Layton ServiceDesk™]]
|}
|-
|
*[[Layton ServiceDesk™ - Architecture|Architecture]]
|-
|
*[[Layton ServiceDesk™ - Installation Procedure|Installation]]
|-
|
*[[Layton ServiceDesk™ - System Overview|System Overview]]
|-
|
*[[Layton ServiceDesk™ - Flow Diagram|Flow Diagram]]
|-
|
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  [[Layton ServiceDesk™ - System Configuration|Configuring the System]]
|-
|
*[[Layton ServiceDesk™ - Analyst, Analyst Groups, & CAB Groups|Analyst, Analyst Groups, & CAB Groups]]
|-
|
*[[Layton ServiceDesk™ - Endusers|Endusers]]
|-
|
*[[Layton ServiceDesk™ - Create and Define Libraries|Create and Define Libraries]]
|-
|
*[[Layton ServiceDesk™ - Data Design|Data Design]]
|-
|
*[[Layton ServiceDesk™ - Form Design|Form Design]]
|-
|
*[[Layton ServiceDesk™ - Quick Info Design|Quick Info Design]]
|-
|
*[[Layton ServiceDesk™ - Global List Views / Analyst List Views|Global List Views / Analyst List Views]]
|-
|
*[[Layton ServiceDesk™ - Solution Base|Solution Base]]
|-
|
*[[Layton ServiceDesk™ - Analyst Settings|Analyst Settings]]
|-
|
*[[Layton ServiceDesk™ - Surveys|Surveys]]
|-
|
*[[Layton ServiceDesk™ - Task Scheduling|Task Scheduling]]
|-
|
*[[Layton ServiceDesk™ - Searching|Searching]]
|}
|-
|
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  [[Layton ServiceDesk™ - Using Layton ServiceDesk (Analyst)|Using Layton ServiceDesk (Analyst)]]
|-
|
*[[Layton ServiceDesk™ - System Access and Menu|System Access and Menu]]
|-
|
*[[Layton ServiceDesk™ - Logging A New Request|Logging A New Request]]
|-
|
*[[Layton ServiceDesk™ - Viewing and Editing Requests|Viewing and Editing Requests]]
|-
|
*[[Layton ServiceDesk™ - Logging A New Problem|Logging A New Problem]]
|-
|
*[[Layton ServiceDesk™ - Logging A New Change|Logging A New Change]]
|}
|-
|
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  [[Layton ServiceDesk™ - Using Layton ServiceDesk (End User)|Using Layton ServiceDesk (End User)]]
|-
|
*[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging A New Request (End User)]]
|}
|-
|
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  [[Layton ServiceDesk™ - Utilities|Utilities]]
|-
|
*[[Layton ServiceDesk™ - LDAP End User|LDAP (Active Directory) - Import End Users]]
|-
|
*[[Layton ServiceDesk™ - Import Analyst (LDAP)|Import Analyst (LDAP)]]
|-
|
*[[Layton ServiceDesk™ - Import End User (CSV & TXT)|Import End User (CSV & TXT)]]
|-
|
*[[Layton ServiceDesk™ - Purging|Purging]]
|-
|
*[[Layton ServiceDesk™ - Export Data|Export Data]]
|-
|
*[[Layton ServiceDesk™ - Clear Down Database|Clear Down Database]]
|-
|}
|-
! height="26" align="left" |  [[Layton ServiceDesk™ - System Settings|System Settings]]
|-
|-
|
{| class="collapsible collapsed" border="0"
! height="26" align="left" |  [[Layton ServiceDesk™ - General Settings|General Settings]]
|-
|
*[[Layton ServiceDesk™ - Security|Security]]
|}
|-
! height="26" align="left" |  [[Layton ServiceDesk™ - Appendix A - SQL Connection|Appendix A - SQL Connection]]
|-
|}

{| border="0" class="collapsible collapsed"
|
{| border="0"
! height="26" align="center" |  [[User Guide for AuditWizard|AuditWizard™]]
|}
|}

{| border="0" class="collapsible collapsed"
|
{| border="0"
! height="26" |  [[User Guide for DeviceShield|DeviceShield™]]
|}
|}

<br/>

{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>General Support</u></h4>
| height="26" align="left" | [http://www.laytontechnology.com/index.php?Itemid=94 Customer Support Login]
|-
| height="26" align="left" | [http://www.laytontechnology.com/support/software-support-documentation.html Documentation]
|-
| height="26" align="left" | [http://forum.laytontechnology.com/index.php User Forum]
|
|}

<br/>

{| border="0" class="collapsible collapsed" |
|+
<h4 align="left"><u>Release Notes</u></h4>
| height="26" width="100 align="left" | [[Layton ServiceDesk v6|Layton ServiceDesk v6]]
|-
| height="26" width="100 align="left" | [[AuditWizard 8.1.4|AuditWizard 8.1.4]]
|-
| height="26" width="100 align="left" | [[DeviceShield 3.3.0|DeviceShield 3.3.0]]
<br/>
[[Archive|Archives]]
|}
</td>
</tr>
</table>