Layton ServiceDesk - Dashboard - Revision history

Jpainter: Minor text changes

2019-07-31T05:25:41Z

Minor text changes

Jpainter: Updated links

2016-10-24T03:23:39Z

Updated links

Jpainter: Jpainter moved page Layton ServiceDesk™ - Dashboard to Layton ServiceDesk - Dashboard: Removed the TM symbol for a cleaner URL

2016-10-24T03:20:22Z

Jpainter moved page Layton ServiceDesk™ - Dashboard to Layton ServiceDesk - Dashboard: Removed the TM symbol for a cleaner URL

Jpainter: Removed section "Whiteboard", as this will become a new article

2016-03-01T05:48:31Z

Removed section "Whiteboard", as this will become a new article

Jpainter: Added section "Whiteboard"

2016-03-01T05:36:01Z

Added section "Whiteboard"

Jpainter: Added link to "Dashboard Page Size"

2015-09-30T02:20:48Z

Added link to "Dashboard Page Size"

Jpainter: Major revision

2015-09-30T02:18:09Z

Major revision

Admin at 19:28, 25 June 2010

2010-06-25T19:28:55Z

Admin at 19:25, 25 June 2010

2010-06-25T19:25:13Z

Admin: Created page with '== Dashboard == The Layton ServiceDesk Dashboard provides ServiceDesk Managers and Analysts with a quick and easy visual overview of the current state of the ServiceDesk. The…'

2010-06-25T19:24:13Z

Created page with '== Dashboard == The Layton ServiceDesk Dashboard provides ServiceDesk Managers and Analysts with a quick and easy visual overview of the current state of the ServiceDesk. The…'

New page

== Dashboard ==

The Layton ServiceDesk Dashboard provides ServiceDesk Managers and Analysts with a quick and easy visual overview of the current state of the ServiceDesk.

The Dashboard charts and statistical data provide all the critical information you need at your fingertips, making the task of monitoring the performance and workload of ServiceDesk that much easier. With the information displayed on the Dashboard you can quickly identify any trends or changes to the service levels and take proactive action.

The charts have a range of filter options which allow you to quickly change views, for example you can see the number of Requests that are open by Analyst, Analyst Group, Priority, Status or Site. All chart components are drill-able and by clicking a data component you will provided with a list view of that data.

@@ Line 36: / Line 36: @@
 =Statistics=
-The Statics Panels in the left hand pane provide a range of data grouped into five sections; My Stats, Requests, Problems, Changes and System Stats. The Problem & Change management function has been disabled then the Problem & Change panels will not be displayed.
+The Statistics Panels in the left hand pane provide a range of data grouped into five sections; My Stats, Requests, Problems, Changes and System Stats. The Problem & Change management function has been disabled then the Problem & Change panels will not be displayed.
 To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.
 <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

@@ Line 1: / Line 1: @@
-<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 __FORCETOC__
 =Overview=
@@ Line 11: / Line 11: @@
 =Access=
-By default all Analysts have access to the Dashboard. To turn off Dashboard access for an individual Analyst go to '''Administration | Company Structure | Manage Analyst | Analyst Settings | Access Restrictions | Dashboard Access'''.
+By default all Analysts have access to the Dashboard. To turn off Dashboard access for an individual Analyst go to '''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Dashboard Access|Administration ➤ Company Structure ➤ Manage Analyst ➤ Analyst Settings ➤ Access Restrictions ➤ Dashboard Access]]'''.
 =Charts=
@@ Line 21: / Line 21: @@
 ==Problem & Change==
-By default the Layton ServiceDesk system has the Problem & Change management functions enabled. If your service desk system does not require the Problem & Change management functions they can be disabled by going to '''Administration | System Settings | Application Settings | Enable Problem and Change'''.
+By default the Layton ServiceDesk system has the Problem & Change management functions enabled. If your service desk system does not require the Problem & Change management functions they can be disabled by going to '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Enable Problem & Change|Administration ➤ System Settings ➤ Application Settings ➤ Enable Problem and Change]]'''.
 If the Problem & Change management functions have been disabled the Problem & Change charts will be converted into additional Request charts.
@@ Line 31: / Line 31: @@
-To make it easier to read the labels, the '''[[Layton ServiceDesk™ - Settings - System Settings - Application Settings#Dashboard Page Size|Dashboard Page Size]]''' setting can be changed to ''Large'', which will display one larger chart in the same width:
+To make it easier to read the labels, the '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Dashboard Page Size|Dashboard Page Size]]''' setting can be changed to ''Large'', which will display one larger chart in the same width:
 [[File:Lsd dashbd chart02.png|center|link=]]
@@ Line 39: / Line 39: @@
 To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.
-<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

← Older revision		Revision as of 05:48, 1 March 2016
Line 39:		Line 39:

	To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.		To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.
−
−	~~=Whiteboard=~~
−	The Whiteboard Ticker allows you to publish messages on the system that will scroll across the top of the screen in the banner. This message may be scheduled for a certain date and time with an optional termination date. The message may be displayed for all users including End Users (Public) or just Analysts (Private). Analysts who have been given permission to compose Whiteboard messages can do so from their Main Menu > Home Menu.
−
−	The Whiteboard is a very effective way to communicate important information about the current status of services and outages and also to provide details of upcoming scheduled maintenance and other activities. Effective communication can help to reduce unnecessary Requests being logged in the system.
	<p align="right">[[File:btn_back_up.png\|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™\|<u>Back to Contents</u>]]</p>		<p align="right">[[File:btn_back_up.png\|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™\|<u>Back to Contents</u>]]</p>

← Older revision		Revision as of 05:36, 1 March 2016
Line 39:		Line 39:

	To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.		To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.
		+
		+	=Whiteboard=
		+	The Whiteboard Ticker allows you to publish messages on the system that will scroll across the top of the screen in the banner. This message may be scheduled for a certain date and time with an optional termination date. The message may be displayed for all users including End Users (Public) or just Analysts (Private). Analysts who have been given permission to compose Whiteboard messages can do so from their Main Menu > Home Menu.
		+
		+	The Whiteboard is a very effective way to communicate important information about the current status of services and outages and also to provide details of upcoming scheduled maintenance and other activities. Effective communication can help to reduce unnecessary Requests being logged in the system.
	<p align="right">[[File:btn_back_up.png\|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™\|<u>Back to Contents</u>]]</p>		<p align="right">[[File:btn_back_up.png\|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™\|<u>Back to Contents</u>]]</p>

@@ Line 26: / Line 26: @@
 ==Chart Size==
-When set to the default ''Normal'', the Dashboard will display two charts side by side:
+By default, the Dashboard will display two charts side by side:
 [[File:Lsd dashbd chart01.png|center|link=]]
-To make it easier to read the labels, this setting can be changed to ''Large'', which will display one larger chart in the same width:
+To make it easier to read the labels, the '''[[Layton ServiceDesk™ - Settings - System Settings - Application Settings#Dashboard Page Size|Dashboard Page Size]]''' setting can be changed to ''Large'', which will display one larger chart in the same width:
 [[File:Lsd dashbd chart02.png|center|link=]]

@@ Line 1: / Line 1: @@
-== Dashboard ==
+<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
-The Layton ServiceDesk Dashboard provides ServiceDesk Managers and Analysts with a quick and easy visual overview of the current state of the ServiceDesk.
+The Dashboard charts and statistical data provide all the critical information you need at your fingertips, making the task of monitoring the performance and workload of ServiceDesk that much easier. With the information displayed on the Dashboard you can quickly identify any trends or changes to the service levels and take proactive action.
-The Dashboard charts and statistical data provide all the critical information you need at your fingertips, making the task of monitoring the performance and workload of ServiceDesk that much easier.  With the information displayed on the Dashboard you can quickly identify any trends or changes to the service levels and take proactive action.
+The charts have a range of filter options which allow you to quickly change views, for example you can see the number of Requests that are open by Analyst, Analyst Group, Priority, Status or Site. All chart components are drill-able and by clicking a data component you will provided with a list view of that data.
-The charts have a range of filter options which allow you to quickly change views, for example you can see the number of Requests that are open by Analyst, Analyst Group, Priority, Status or Site.  All chart components are drill-able and by clicking a data component you will provided with a list view of that data.
+[[File:Fig23.png|center|link=]]
-<center>[[File:Fig23.png]]
+=Charts=
-<br/>
+The two charts at the top of the Dashboard will display data based on Open Requests. The grouping is based on the filter section above the chart. The chart grouping options are by Analyst, Analyst Group, Company, Site, Department, Priority and Status.
-'''Figure 23 – Dashboard'''
-</center>
-<br/>
 To display a list view of any statistic or chart data component simply click on the chart component or link displaying the number of items.

← Older revision		Revision as of 19:25, 25 June 2010
Line 6:		Line 6:

	The charts have a range of filter options which allow you to quickly change views, for example you can see the number of Requests that are open by Analyst, Analyst Group, Priority, Status or Site. All chart components are drill-able and by clicking a data component you will provided with a list view of that data.		The charts have a range of filter options which allow you to quickly change views, for example you can see the number of Requests that are open by Analyst, Analyst Group, Priority, Status or Site. All chart components are drill-able and by clicking a data component you will provided with a list view of that data.
		+
		+
		+	<br/>
		+	<center>
		+	'''Figure 23 – Dashboard'''
		+	</center>
		+	<br/>