Layton ServiceDesk - Whiteboard - Revision history

Jpainter: Major expansion

2017-04-21T00:47:46Z

Major expansion

Jpainter: Updated link

2016-06-29T06:07:07Z

Updated link

Jpainter: Updated links

2016-06-29T06:05:52Z

Updated links

Jpainter: Jpainter moved page Layton ServiceDesk™ - Whiteboard to Layton ServiceDesk - Whiteboard: Removed the TM symbol for a cleaner URL

2016-06-29T06:04:19Z

Jpainter moved page Layton ServiceDesk™ - Whiteboard to Layton ServiceDesk - Whiteboard: Removed the TM symbol for a cleaner URL

Jpainter: New section: "Settings"

2016-03-11T00:48:57Z

New section: "Settings"

Jpainter: Removed redundant "Back to Contents" link

2016-03-04T04:26:40Z

Removed redundant "Back to Contents" link

Jpainter: Completed page

2016-03-04T04:25:52Z

Completed page

Jpainter: New page

2016-03-01T10:10:47Z

New page

New page

@@ Line 14: / Line 14: @@
 ==Message==
-The text to appear as a scrolling Whiteboard message.
+The text to appear as a scrolling Whiteboard message. Note that standard URLs can be entered, e.g.:
 ==Analyst Author==

@@ Line 2: / Line 2: @@
 __FORCETOC__
 =Overview=
-The Whiteboard is a messaging system presented as a ''ticker''--messages that scroll across the bottom of the site header. Messages may be scheduled for a certain date and time with an optional termination date. The message may be displayed for all users including End Users (Public) or just Analysts (Private). It can be further restricted to specific Analyst Groups, Sites and Departments. '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst#Analyst Whiteboard Access|Analysts who have been given permission to compose Whiteboard messages]]''' can do so from Main Menu > Home.
+The Whiteboard is a messaging system presented as a ''ticker''--messages that scroll across the bottom of the site header. Messages may be scheduled for a certain date and time with an optional termination date. The message may be displayed for all users including End Users (Public) or just Analysts (Private). It can be further restricted to specific Analyst Groups, Sites and Departments. '''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Analyst Whiteboard Access|Analysts who have been given permission to compose Whiteboard messages]]''' can do so from Main Menu > Home.
 The Whiteboard is a very effective way to communicate important information about the current status of services and outages and also to provide details of upcoming scheduled maintenance and other activities. Effective communication can help to reduce unnecessary Requests being logged in the system.

@@ Line 1: / Line 1: @@
-<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 __FORCETOC__
 =Overview=
@@ Line 40: / Line 40: @@
 #Click the Save button [[File:Lsd btn save.png|link=]].
 #Press F5 to refresh the whole page, not just the lower frame, to see the message.

← Older revision		Revision as of 00:48, 11 March 2016
Line 7:		Line 7:
	[[File:Lsd whiteboard 01.png\|center\|link=]]		[[File:Lsd whiteboard 01.png\|center\|link=]]

		+	=Settings=
		+	Once a Whiteboard message has been saved, the page must be refreshed in the web browser before the message becomes visible.
		+
		+	==Start & End==
		+	For a Whiteboard message to display properly, you must specify a ''Start'' and ''End'' date. All other settings are optional and control the visibility of the Whiteboard message.
		+
		+	==Message==
		+	The text to appear as a scrolling Whiteboard message.
		+
		+	==Analyst Author==
		+	The Analyst who created the message. This field is automatically populated with the logged-in Analyst. This is the only Analyst who will have access to modify or delete the message once it has been created.
		+
		+	==Display To==
		+	The type of user, ''Analyst'' or ''End Users and Analysts'', who will be able to see the message. This defaults to ''Analyst'', which means that the message is only visible to Analysts. If the message is intended for End Users, ''Display To'' should be set to ''End Users and Analysts''.
		+
		+	==Analyst Group==
		+	An Analyst Group can be selected to restrict visibility to that group.
		+
		+	==Site==
		+	An Site can be selected to restrict visibility to that Site.
		+
		+	==Department==
		+	An Department can be selected to restrict visibility to that Department.
		+
		+	==Text Color==
		+	This setting is in '''[[Layton ServiceDesk™ - Configuring the System - Form Design\|Administration > Form Design > Banner]]'''.

	=Creating a New Whiteboard message=		=Creating a New Whiteboard message=

@@ Line 1: / Line 1: @@
 <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 __FORCETOC__
@@ Line 8: / Line 6: @@
 The Whiteboard is a very effective way to communicate important information about the current status of services and outages and also to provide details of upcoming scheduled maintenance and other activities. Effective communication can help to reduce unnecessary Requests being logged in the system.
 [[File:Lsd whiteboard 01.png|center|link=]]
 =Creating a New Whiteboard message=