http://laytontechnology.com/support/index.php?action=history&feed=atom&title=User_Guide_for_Layton_ServiceDesk User Guide for Layton ServiceDesk - Revision history 2026-04-05T21:32:26Z Revision history for this page on the wiki MediaWiki 1.19.0 http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8885&oldid=prev Jpainter: Added link to new article, "OleDbException (0x80004005)" 2025-11-26T06:38:56Z <p>Added link to new article, &quot;OleDbException (0x80004005)&quot;</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 06:38, 26 November 2025</td> </tr><tr><td colspan="2" class="diff-lineno">Line 38:</td> <td colspan="2" class="diff-lineno">Line 38:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; 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</ins>is unavailable]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*LaytonServiceDesk Service</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*LaytonServiceDesk Service</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8866&oldid=prev Jpainter: Added link to "The specified path '' is unavailable" 2025-09-10T05:57:56Z <p>Added link to &quot;The specified path &#039;&#039; is unavailable&quot;</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 05:57, 10 September 2025</td> </tr><tr><td colspan="2" class="diff-lineno">Line 29:</td> <td colspan="2" class="diff-lineno">Line 29:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; 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color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*LaytonServiceDesk Service</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*LaytonServiceDesk Service</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8852&oldid=prev Jpainter: Updated links 2023-12-20T20:39:06Z <p>Updated links</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 20:39, 20 December 2023</td> </tr><tr><td colspan="2" class="diff-lineno">Line 7:</td> <td colspan="2" class="diff-lineno">Line 7:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]</div></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log - Truncated]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log <ins class="diffchange diffchange-inline">- Truncated</ins>|Application Log - Truncated]]</div></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log - Full]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log <ins class="diffchange diffchange-inline">- Full</ins>|Application Log - Full]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8851&oldid=prev Jpainter: Added links to new Application Log articles 2023-12-20T20:38:37Z <p>Added links to new Application Log articles</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 20:38, 20 December 2023</td> </tr><tr><td colspan="2" class="diff-lineno">Line 7:</td> <td colspan="2" class="diff-lineno">Line 7:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log - Truncated]]</ins></div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log - Full]]</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8847&oldid=prev Jpainter: Removed obsolete "Expand Menu" text. 2023-12-07T22:48:32Z <p>Removed obsolete &quot;Expand Menu&quot; text.</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 22:48, 7 December 2023</td> </tr><tr><td colspan="2" class="diff-lineno">Line 71:</td> <td colspan="2" class="diff-lineno">Line 71:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>=Table of Contents=</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>=Table of Contents=</div></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">&lt;span style=&quot;font-size: 85%&quot;&gt;''Click '''+''' Symbol to Expand Menu''&lt;/span&gt;</del></div></td><td colspan="2">&#160;</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>==Installation==</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>==Installation==</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - System Requirements|System Requirements]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*[[Layton ServiceDesk - System Requirements|System Requirements]]</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8844&oldid=prev Jpainter: Added link to "IIS Anonymous Authentication Enabled" 2023-11-07T03:06:51Z <p>Added link to &quot;IIS Anonymous Authentication Enabled&quot;</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 03:06, 7 November 2023</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message|Broken Page, ''LaytonServiceDeskAppPool'' Message]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message|Broken Page, ''LaytonServiceDeskAppPool'' Message]]</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">**[[Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled|IIS Anonymous Authentication Enabled]]</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*Email</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>*Email</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8842&oldid=prev Jpainter: Removed link to "IIS Integrated Windows Authentication Disabled", which has been moved to "Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled" 2023-11-07T03:02:31Z <p>Removed link to &quot;IIS Integrated Windows Authentication Disabled&quot;, which has been moved to &quot;Troubleshooting - Can&#039;t Login - IIS Anonymous Authentication Enabled&quot;</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 03:02, 7 November 2023</td> </tr><tr><td colspan="2" class="diff-lineno">Line 94:</td> <td colspan="2" class="diff-lineno">Line 94:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Pre-Installation - SQL &amp; Windows Authentication|SQL &amp; Windows Authentication]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Pre-Installation - SQL &amp; Windows Authentication|SQL &amp; Windows Authentication]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Pre-Installation - ASP.NET Configuration|ASP.NET Configuration]]</div></td><td class='diff-marker'>&#160;</td><td style="background: #eee; color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Pre-Installation - ASP.NET Configuration|ASP.NET Configuration]]</div></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; 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color:black; font-size: smaller;"><div>***[[Layton ServiceDesk - Installation - Special Notes - Increase Service Startup Timeout|Installer Can't Start Service, Rolls Back]]</div></td></tr> </table> Jpainter http://laytontechnology.com/support/index.php?title=User_Guide_for_Layton_ServiceDesk&diff=8825&oldid=prev Jpainter: Changed "Out Of Office Ignore" link to replacement "Email Filter" link 2023-10-03T04:57:25Z <p>Changed &quot;Out Of Office Ignore&quot; link to replacement &quot;Email Filter&quot; link</p> <table class='diff diff-contentalign-left'> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 04:57, 3 October 2023</td> </tr><tr><td colspan="2" class="diff-lineno">Line 198:</td> <td colspan="2" class="diff-lineno">Line 198:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background: #eee; 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